1. Which areas do you deliver to?

We currently offer delivery across 48 contiguous U.S. states. Unfortunately, we do not yet serve Alaska, Hawaii, or Puerto Rico.
Whether you’re located in a city center in California or a rural town in Texas, we strive to deliver fresh, high-quality groceries straight to your doorstep. Our service area is expanding regularly—subscribe to our newsletter to get updates on new regions.

2. What kinds of products can I buy?

We offer a curated selection of fresh, safe, and nutritious grocery items, including:

  • Fresh fruits and vegetables sourced directly from certified farms.
  • Premium eggs from cage-free, antibiotic-free farms.
  • Healthy snacks, including nuts, dried fruits, organic treats, and on-the-go options.
  • Pantry basics and ready-to-eat essentials.

All items are quality-checked before packaging to ensure optimal freshness and safety.

3. How do you ensure the freshness of your products?

We take freshness seriously and use a multi-step approach to ensure your items arrive in the best possible condition:

  • Warehouse control: All perishables are stored in climate-controlled warehouses and packed with care.
  • Cold chain logistics: Temperature-sensitive items are shipped with ice packs and insulated liners to maintain proper conditions.
  • Fast shipping: We aim to limit the time between packing and delivery to within 48 hours.

If any item arrives damaged or spoiled, we offer quick resolution through refund or reshipment.

4. How long does delivery take?

Most orders are delivered within 2 to 5 business days of being placed.
Delivery time may vary based on:

  • Your location and distance from our nearest fulfillment center
  • Time of order placement (orders placed before noon often ship same-day)
  • Holiday season or peak volume periods

A tracking link will be sent to you as soon as your order ships.

5. How do you keep perishable items fresh during shipping?

We use a three-layer freshness system to protect perishable goods:

  1. Cold-chain packaging with thermal liners and gel ice packs
  2. Vacuum-sealed or moisture-resistant wraps for delicate items
  3. Shortest delivery routes with trusted logistics partners to minimize transit time

This ensures your produce and eggs stay fresh even in warm climates or longer shipping distances.

6. Is there a minimum order amount? Do you charge for shipping?

Yes, we have a fair pricing structure to support sustainable logistics:

  • Free shipping on orders of $49 or more
  • $6.99 standard shipping fee for orders under $49

Some remote or rural areas may have slightly higher rates, which will be clearly shown during checkout—no hidden fees, ever.

7. Can I track my order?

Absolutely. Once your order ships, you’ll receive a tracking link via email or SMS, where you can:

  • View real-time shipment progress
  • Get estimated delivery dates
  • Contact the shipping provider if needed

If you experience any delay or unusual tracking status, please contact our customer support team right away.

8. Do you offer subscriptions or scheduled deliveries?

We’re launching our subscription service soon! Ideal for:

  • Families who want fresh produce delivered weekly
  • Offices or individuals needing regular snack restocks
  • Health-focused customers with meal planning needs

Subscribers will enjoy exclusive discounts, priority fulfillment, and easy delivery management (pause, skip, or edit anytime). Stay tuned!

9. What if there’s an issue with my order?

We offer a 100% Satisfaction Guarantee. If your order arrives with:

  • Damaged or spoiled items
  • Incorrect products or missing quantities
  • Packaging issues (leaks, tears, contamination)

Please contact us within 48 hours of receiving your order. Our team will provide one of the following solutions promptly:

  • Full refund
  • Free replacement
  • Credit coupon for your next purchase

Your satisfaction is our top priority.